Return & Refund Policy – Connolly Ranch

Refund and Returns

All sales are final. No exchanges or returns will be issued. This is a perishable product and we process based on deposits received. Deposits are non-refundable.

After pick-up, if there is an error with your order, we will work with you to resolve it, but you must notify us within two (2) weeks of receipt of the product. No refunds will be issued if more than two (2) weeks have passed since receipt of the product.

If we are notified within two (2) weeks of your receipt of the product and the error is confirmed, a partial refund may be issued. Refunds will be only for the product returned, less the payment processing fees charged by third-party payment processors, if all individual frozen packages have remained properly frozen at all times, are unopened, and are not damaged.

Cancellation

Given the unpredictable nature of our business, we reserve the right to cancel sales at any time after deposits are taken and before order pick-up. If we cancel, we will refund the full amount of the deposit less the payment processing fees charged by third-party payment processors.

Privacy

We do not sell the contact or payment information provided to us. To the extent a third-party payment processor is used, please refer to their privacy policy.